1. Introduction

Welcome to ItaliaDirect, a package forwarding service that allows customers to purchase items from Italian online stores and have them shipped to Croatia. By accessing our website and using our services, you agree to be bound by these Terms and Conditions.

  1. Eligibility

To use ItaliaDirect’s services, you must be at least 18 years old. We reserve the right to modify or terminate our services at any time without prior notice.

  1. Service Agreement

By registering on our website and using our service, you enter into a legal agreement with ItaliaDirect. You agree to provide accurate and complete information when creating your account and during the package forwarding process. You are also responsible for the accuracy of the information provided by you or any other person acting on your behalf.

  1. Package Forwarding Process

When placing an order through an Italian online store, use the personalized Italian delivery address provided by ItaliaDirect in checkout. Once we receive your package at our warehouse, we will forward it to you using our shipping carrier according to the service you purchased. Please ensure that the corresponding order for the service is placed and paid before we receive your package.

  1. Package Size Limits and Pricing

We offer three package forwarding options based on size: small (up to 1 kg), medium (1-3 kg), and large (over 3 kg). Prices for each option can be found on our website’s pricing page.

  1. Package handling

If we receive a package and the corresponding order for the correct rerouting service has not been previously placed, we will send you a notification requesting that you place the order as soon as possible to assure proper delivery of your package in Croatia.

If order is not placed with 7 days, we will charge a daily €9 fee starting from the day after notification is sent. If no action is taken within 60 days, we reserve the right to dispose of the package and any contents without further notice or liability.

  1. Delivery Address

Please provide us with your accurate Croatian delivery address when selecting your preferred package forwarding option. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

  1. Shipping and Handling

We use local shipping carriers to deliver packages from Italy to Croatia. ItaliaDirect is not liable for any damage, loss, or delay of packages during transit.

  1. Liability

ItaliaDirect shall not be liable for any damages or losses arising from the use of our services, including but not limited to delays, loss, or damage to packages during transit.

  1. Intellectual Property

All intellectual property rights related to ItaliaDirect’s website and services are owned by ItaliaDirect. You may not reproduce, distribute, or modify any content on our site without our prior written consent.

  1. Dispute Resolution

Any disputes arising from the use of our services will be governed by Croatian law and resolved through arbitration in Croatia, unless otherwise agreed upon by both parties.

  1. Amendments

We reserve the right to amend these Terms and Conditions at any time without notice. Your continued use of our services indicates your acceptance of any changes made.