General Questions
What is ItaliaDirect and how does it work?
ItaliaDirect is a package forwarding service that allows customers to shop online from Italian retailers and have their packages forwarded to Croatia. We provide a secure Italian delivery address, receive packages on behalf of our customers, store and forward them to Croatia.
What are the benefits of using ItaliaDirect?
The benefits of using ItaliaDirect include:
- Ability to shop online from Italian retailers that do not ship to Croatia
- Secure and private Italian delivery address
- Fast and reliable package forwarding
- Competitive pricing
- Easy tracking and management of packages
How do I create an account with ItaliaDirect?
To create an account with ItaliaDirect, simply go to our website and click on "Sign Up" in the top right corner. Fill out the registration form with your contact and shipping information
What is the cost of using ItaliaDirect?
The cost of using ItaliaDirect depends on the size and weight of the package, as well as the service option chosen. Please refer to our shipping options page for more information.
How do I contact ItaliaDirect customer support?
You can contact ItaliaDirect customer support by sending an email to support email address or by using our contact form on the website.
Package Forwarding
How do I send packages from Italy to Croatia using ItaliaDirect?
To send packages from Italy to Croatia using ItaliaDirect, simply shop online from an Italian retailer and use our secure Italian delivery address as the shipping address. We'll receive the package on your behalf and forward it to Croatia.
What types of packages can I forward through ItaliaDirect?
We can forward packages of all shapes and sizes, including clothing, electronics, home goods, and more. However, please note that we cannot forward packages that contain prohibited or restricted items. For more detailed information check the Shipping options page.
How long does it take for packages to arrive in Croatia?
The delivery time for packages to arrive in Croatia depends on the service option chosen and the location of the recipient. Please refer to our website for estimated delivery times.
Can I track my packages through ItaliaDirect?
Yes, you can track your packages through ItaliaDirect by logging into your account and using our package tracking feature.
Italian Delivery Address
What is the Italian delivery address provided by ItaliaDirect?
The Italian delivery address provided by ItaliaDirect is a secure and private address that we use to receive packages on behalf of our customers.
How do I get the Italian address?
Sign Up for a FREE Account. You will be assigned a unique code to use for your delivery address.
How do I use the Italian delivery address when shopping online?
Please, follow the instructions in your personal account.
Is the Italian delivery address secure and private?
Yes, our Italian delivery address is secure and private, and we take all necessary measures to protect our customers' packages.
Service Options
What are the different service options offered by ItaliaDirect?
We offer three service options: Small, Medium, and Large. Each service option has its own pricing.
How do I choose the right shipping option for my package?
Please refer to our Pricing page for more information on each service option.
What is the difference between the "Small", "Medium", and "Large" package options?
The difference between the three package options is the size and weight limit of the package.
Payment and Billing
What payment methods does ItaliaDirect accept?
We only accept credit cards.
How do I pay for ItaliaDirect services?
You can pay for ItaliaDirect services by logging into your account and using our payment feature.
Account and Login
How do I log in to my ItaliaDirect account?
To log in to your ItaliaDirect account click on "Log In" in the top right corner. Enter your email address and password, and you'll be taken to your account dashboard.
What if I forget my password or username?
If you forget your password or username, you can reset it by clicking on "Forgot Password" on the login page. Follow the instructions to reset your password.
How do I close my ItaliaDirect account?
To close your ItaliaDirect account, please contact our customer support team.
Security and Privacy
Can I trust ItaliaDirect with my sensitive information?
Yes, you can trust ItaliaDirect with your sensitive information. We are committed to protecting your data and maintaining your trust.
How does ItaliaDirect comply with data protection regulations?
We comply with all relevant data protection regulations, including GDPR and other applicable laws.
Can I access and update my personal data?
Yes, you can access and update your personal data by logging into your account and using our account management feature.
How does ItaliaDirect handle sensitive information, such as credit card numbers?
We handle sensitive information, such as credit card numbers, in accordance with industry-standard security protocols and procedures.
Where can I find more information about ItaliaDirect's security and privacy practices?
Others
Can I use ItaliaDirect for shipping packages to other countries besides Croatia?
ItaliaDirect currently only offers package forwarding services to Croatia. We do not offer international shipping to other countries at this time.
How do I report a problem or issue with ItaliaDirect?
If you experience any issues or problems with our service, please contact our customer support team using the contact form on our website or by sending an email to [support email address]. We will respond promptly and do our best to resolve the issue.
What are the terms and conditions of using ItaliaDirect?
Please refer to our Terms and Conditions page for a detailed explanation of the terms and conditions of using our service.
How do I sign up for the ItaliaDirect newsletter?
To stay up-to-date on the latest news, promotions, and updates from ItaliaDirect, you can sign up for our newsletter by entering your email address in the newsletter signup form on our website.