General Questions

The benefits of using ItaliaDirect include:

  • Ability to shop online from Italian retailers that do not ship to Croatia
  • Secure and private Italian delivery address
  • Fast and reliable package forwarding
  • Competitive pricing
  • Easy tracking and management of packages

To create an account with ItaliaDirect, simply go to our website and click on "Sign Up" in the top right corner. Fill out the registration form with your contact and shipping information

The cost of using ItaliaDirect depends on the size and weight of the package, as well as the service option chosen. Please refer to our shipping options page for more information.

You can contact ItaliaDirect customer support by sending an email to support email address or by using our contact form on the website.

Package Forwarding

We can forward packages of all shapes and sizes, including clothing, electronics, home goods, and more. However, please note that we cannot forward packages that contain prohibited or restricted items. For more detailed information check the Shipping options page.

The delivery time for packages to arrive in Croatia depends on the service option chosen and the location of the recipient. Please refer to our website for estimated delivery times.

Yes, you can track your packages through ItaliaDirect by logging into your account and using our package tracking feature.

Italian Delivery Address

Sign Up for a FREE Account. You will be assigned a unique code to use for your delivery address.

Please, follow the instructions in your personal account.

Yes, our Italian delivery address is secure and private, and we take all necessary measures to protect our customers' packages.

Service Options

Please refer to our Pricing page for more information on each service option.

The difference between the three package options is the size and weight limit of the package.

Payment and Billing

You can pay for ItaliaDirect services by logging into your account and using our payment feature.

Account and Login

If you forget your password or username, you can reset it by clicking on "Forgot Password" on the login page. Follow the instructions to reset your password.

To close your ItaliaDirect account, please contact our customer support team.

Security and Privacy

We comply with all relevant data protection regulations, including GDPR and other applicable laws.

Yes, you can access and update your personal data by logging into your account and using our account management feature.

We handle sensitive information, such as credit card numbers, in accordance with industry-standard security protocols and procedures.

For more information about our security and privacy practices, please refer to our Privacy Policy. This document outlines our commitment to protecting your data and explains how we collect, use, and disclose your personal information.

Others

If you experience any issues or problems with our service, please contact our customer support team using the contact form on our website or by sending an email to [support email address]. We will respond promptly and do our best to resolve the issue.

Please refer to our Terms and Conditions page for a detailed explanation of the terms and conditions of using our service.

To stay up-to-date on the latest news, promotions, and updates from ItaliaDirect, you can sign up for our newsletter by entering your email address in the newsletter signup form on our website.